Client Story
Assist America
Assist America is the nation’s largest provider of global emergency medical services through employee and student benefit plans.
How They Use Collaborate
- Call center management
- Worldwide 24/7/365
- Sophisticated security tools
- Regional management
- Dozens of diverse and customized services for thousands of clients a year
- From medical assessments to legal consultations, 33 trackable services and counting
- Document management
What They Said About Us
“We chose Collaborate because its basic structure was best suited to our 24/7 shift work needs. The best new feature in the transition from our old system is the ability to create a case from start to finish in one panel – this is for simple cases that take little time on the phone but took several panels to complete in our old system.
Network Ninja brings value to us by way of the technical support and knowhow that we once needed to maintain in house, and now are no longer so burdened.”
Kip Gibbs
VP of Global Operations
Your Cases, Your Clients, Your Workflow
Collaborate is customizable case management software for non-profits and social services agencies.
- Track Case information, from Intake, providing Services, setting Goals, to recording Outcomes.
- Efficiently access Case history, medical exams, test results, custom Reports, and more.
- Tap a single, secure, HIPAA-compliant, easy-to-use, web-based platform for all your Case management needs.
Benefits of Using Collaborate
Cut out the Paper
Let Collaborate do the heavy lifting. Collaborate adjusts to your workflow and processes, not the other way around.
“Prior to Collaborate, we were using paper charts…”
See what The Spot has to say about Collaborate vs. Paper.
- Use your existing forms, electronically
- No more boxes of folders, no more spreadsheets
- Clients can sign documents using smartphones, tablets, or computers
- Save everything in one place
Fully Customizable
Don’t mess with a good thing - keep your workflows where they work, use our templates where they can be improved upon.
“…it’s like partnering with architects, engineers, and systems designers!”
See how we went above and beyond with Casa de Salud’s customizations.
- We’ll customize and configure Collaborate for you, good to go at launch
- Afterward, as requirements change, make configuration changes on your own
- Grant requirements change frequently, so can Collaborate’s reports
- Our expert software developers can accommodate your specialized requirements
Fast and Secure
Directly on the Internet backbone, and actively monitored for security, so you’re safe and sound.
Assist America uses Collaborate’s admin capabilities to configure who can access Collaborate from where, and even automatically lock accounts if something suspicious is happening.
- High-grade encryption
- Users can be granted access to what they need, only
- Stable and scalable platform
- Hourly backups means disaster avoidance
- HIPAA compliant
Cloud-Based
Hosted and maintained by us, for you.
Children’s Advocacy Centers of Georgia and SCCADVASA both make use of Collaborate’s cloud-based nature to allow users spread across a large area to access their database securely, using a web browser. Assist America does it worldwide.
- No need for additional systems or network administrators
- No software to install
- Lightning fast, with as much bandwidth, processing power, and storage as you need
- Access from anywhere, any time
Easy to Use and Understand
Developed and constantly improved upon, since 1998, we take our clients feedback seriously. Easy to use, even for the most technology-averse.
Our userbase is diverse, but most are not organizations that traditionally rely heavily on technology. Take a look at how some of our features work, simple and straightforward.
- Intuitively designed interface
- Simple to navigate
- Dedicated support staff to assist
- Online support & issue reporting
Substantial Cost Savings
Software is a tool to help you perform better, with less effort. Let it handle the grunt work and tedium, allowing you to focus on your real goals.
“…making for a highly efficient client experience and delivery of services…”
See how Collaborate streamlined The Center’s processes and reduced overhead.
- Significant reduction in organization communication overhead
- No annual or "per seat" license fees
- Increased productivity and lower administrative costs
- Reports that used to take weeks now take seconds!
What's New with Collaborate
Social Services Software for Your Team and Partner Agencies to Work in Together
Collaborate includes tools for social workers, medical, mental health, prevention, and law enforcement.
In the Office or in the Field, Collaborate Makes Life Easier for Victim Services
Program Director Samantha Moran explains how she manages fast-growing survivor-focused programs with Collaborate.