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Assist America

Assist America is the nation’s largest provider of global emergency medical services through employee and student benefit plans.

How They Use Collaborate

  • Call center management
  • Worldwide 24/7/365
  • Sophisticated security tools
  • Regional management
  • Dozens of diverse and customized services for thousands of clients a year
  • From medical assessments to legal consultations, 33 trackable services and counting
  • Document management

What They Said About Us

“We chose Collaborate because its basic structure was best suited to our 24/7 shift work needs. The best new feature in the transition from our old system is the ability to create a case from start to finish in one panel – this is for simple cases that take little time on the phone but took several panels to complete in our old system.”

“Network Ninja brings value to us by way of the technical support and knowhow that we once needed to maintain in house, and now are no longer so burdened.“

kipgibbs headshot Kip Gibbs
VP of Global Operations

What is Collaborate?

Collaborate on Desktop and iPad

Customizable case management software for non-profits and social services agencies.
  • Track case information, all the way through intake, providing services, setting goals, and recording outcomes
  • Go beyond the data with intelligent core features such as: case history, medical exams, test results, custom reports & more
  • Our award-winning web-based solution is secure & easy to use, whether a novice or a power user

How Can Collaborate Be Used?

Standalone Implementation

Perfect for small, medium, and large implementations that have multiple programs but don't need to communicate directly with other organizations that use Collaborate.

For Your Organization

Collaborate for Networks

Offered for groups that need to communicate and securely share sensitive data between other organizations that use Collaborate.

For Networks of Organizations

Why Use Collaborate?

Cut out the Paper

Let Collaborate do the heavy lifting. Collaborate adjusts to your workflow and processes, not the other way around.

“Prior to Collaborate, we were using paper charts…”

See what The Spot has to say about Collaborate vs. Paper.

  • Use your existing forms, electronically
  • No more boxes of folders, no more spreadsheets
  • Clients can sign documents using tablets
  • Save everything in one place

Fully Customizable

Don't mess with a good thing - keep your workflows where they work, use our templates where they can be improved upon.

“…it’s like partnering with architects, engineers, and systems designers!”

See how we went above and beyond with Casa de Salud’s customizations.

  • We'll customize and configure Collaborate for you, good to go at launch
  • Afterward, as requirements change, make configuration changes on your own
  • Grant requirements change frequently, so can Collaborate's reports
  • We develop software, have a specialized requirement? We love those.

Fast and Secure

Directly on the Internet backbone, and actively monitored for security, so you're safe and sound.

Assist America uses Collaborate’s admin capabilities to configure who can access Collaborate from where, and even automatically lock accounts if something suspicious is happening.

  • High-grade encryption
  • Users can be granted access to what they need, only
  • Stable and scalable platform
  • Hourly backups means disaster avoidance

Cloud-Based

Hosted and maintained by us, for you.

New York City’s YMCA and Children’s Advocacy Centers of Georgia both make use of Collaborate’s cloud-based nature to allow users spread across a large area to access their database securely, using a web browser. Assist America does it worldwide.

  • No need for additional systems or network administrators
  • No software to install
  • Lightning fast, as much bandwidth, processing power, and storage as you need
  • Access from anywhere, any time

Easy to Use and Understand

Developed and constantly improved upon, since 1998, we take our clients feedback seriously. Easy to use, even for the most technology-averse.

Our userbase is diverse, but most are not organizations that traditionally rely heavily on technology. Take a look at how some of our features work, simple and straightforward.

  • Intuitively designed interface
  • Simple to navigate
  • Dedicated support staff to assist
  • Online support & issue reporting

Substantial Cost Savings

Software is a tool to help you perform better, with less effort. Let it handle the grunt work and tedium, allowing you to focus on your real goals.

“…making for a highly efficient client experience and delivery of services”

See how Collaborate streamlined The Center’s processes and reduced overhead.

  • Significant reduction in organization communication overhead
  • No annual or "per seat" license fees
  • Increased productivity and lower administrative costs
  • Reports that used to take weeks now take seconds!

Latest Collaborate News

Want to Try Collaborate?

Contact Us for a Demo